Last updated: October 7, 2026
Frequently Asked Questions
Quick answers about made-to-order production, US and UK shipping, returns, exchanges, and payment.
About Sunniver
QWhat does Sunniver sell?
Sunniver sells adult apparel, T-shirts, hoodies, and shoes featuring our original printed designs. Every item is made to order for adult customers in the United States and the United Kingdom.
QWho operates sunniver.com?
sunniver.com is operated by Dravonix LLC, located at 2123 Absaroka Trail, Bar Nunn, WY 82601, United States.
QWhere is Sunniver based?
Our company is based in Bar Nunn, Wyoming, United States. All orders are produced and shipped from the United States.
Made-to-Order Questions
QAre your products made to order?
Yes. Every item is printed to order and produced upon order after you check out. We do not mass-produce items in advance, which reduces waste and lets us offer a wide choice of designs, sizes, and colors.
QHow long does production take?
Processing takes 2–5 business days (Mon–Fri, 9:00 AM – 5:00 PM MT). This includes printing, quality inspection, and packing.
QCan I change my order after placing it?
Email us as soon as possible. We can change the size, color, or shipping address only before production starts, usually within 24 hours of checkout.
QCan I cancel my order?
Yes, free of charge within 24 hours of ordering, as long as production has not started. After that, you can return the item within 30 days of delivery instead.
Shipping to the United States
QHow much is shipping to the US?
Shipping is $4.95 flat rate per order to all 50 states, including Alaska and Hawaii.
QHow long does US delivery take?
Processing takes 2–5 business days and delivery takes 3–5 business days, for a total of 5–10 business days. Business days are Monday to Friday, excluding public holidays (Mon–Fri, 9:00 AM – 5:00 PM MT).
QWhich carriers do you use?
US orders ship with USPS, UPS, or FedEx, depending on your address. UK orders ship with a tracked international carrier such as UPS, FedEx, DHL, or USPS, and may be delivered by a UK courier such as Royal Mail.
QDo you ship to P.O. Boxes or military addresses?
No. We cannot ship to P.O. Boxes, APO/FPO/DPO addresses, or US territories.
QWill I pay sales tax?
The price displayed is the final product price. Any applicable sales tax, if required by your state, will be calculated at checkout.
Shipping to the United Kingdom
QDo you ship to the United Kingdom?
Yes. We ship to England, Scotland, Wales, and Northern Ireland. We do not ship to the Channel Islands, the Isle of Man, BFPO addresses, or P.O. Boxes.
QHow much is shipping to the UK?
Shipping is $4.95 flat rate per order, the same as for US orders.
QHow long does UK delivery take?
The same as US orders: 2–5 business days for processing plus 3–5 business days for delivery, for a total of 5–10 business days.
QWill I pay VAT or customs fees on delivery?
No. Prices for UK orders include UK VAT, which is collected at checkout. You will not be asked to pay import VAT, customs duties, or handling fees when your order is delivered.
QWhere are UK orders shipped from?
All UK orders are produced and shipped from the United States.
QWhat currency will I be charged in?
Prices are listed in US Dollars (USD). PayPal or your card issuer converts the amount to GBP and may apply a conversion fee.
Returns, Exchanges, and Refunds
QCan I return an item if it is not defective?
Yes. We accept non-defective returns, such as a change of mind or the wrong size, within 30 days of delivery, as long as the item is unworn, unwashed, and in its original condition.
QDo I have to pay for return shipping?
No. We do not charge a return shipping fee for change-of-mind and sizing returns, or for defective items. We email you a free prepaid return label for both US and UK orders.
QDo you accept exchanges?
Yes. We accept direct exchanges for a different size or color. Email us within 30 days of delivery, send the original item back with our free label, and we produce and ship your new item at no extra cost.
QWhat if my item arrives damaged or misprinted?
Email photos to [email protected] within 30 days of delivery. We will send a free replacement or a full refund, including the shipping fee.
QHow long do refunds take?
Refunds are issued within 2 business days after we receive and inspect your return. PayPal balance refunds usually appear within 1 business day; card refunds through PayPal may take 5–10 business days, depending on your bank.
Payment, Tracking, and Support
QWhat payment methods do you accept?
We accept PayPal. PayPal accepts Visa, Mastercard, American Express, Discover via Guest Checkout, so you can pay by card without a PayPal account.
QIs checkout secure?
Yes. Payments are processed by PayPal over an encrypted connection. We never receive or store your full card details.
QHow do I track my order?
When your order ships, we email you the carrier name and tracking number. Tracking may take 24–48 hours to update.
QWhat if my package is lost?
If tracking shows no movement for 7 business days, or the package has not arrived 5 business days after the estimated delivery date, contact us. Once the package is confirmed lost, we send a free replacement or a full refund.
QHow do I contact support?
Email [email protected]. We reply within 24 business hours, Mon–Fri, 9:00 AM – 5:00 PM MT.
Email: [email protected] | Website: https://sunniver.com/
EIN: 42-4339845 | Support hours: Mon–Fri, 9:00 AM – 5:00 PM MT
© 2026 Dravonix LLC. All rights reserved.